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Day: August 29, 2024

Artificial Intelligence’s Role in the Global Call Center Industry: A Glimpse Into the Future of Work

By German Pardo, Based in a Bloomberg article.   The Philippines, long recognized as the world’s call center capital, is undergoing a seismic shift. As artificial intelligence (AI) continues to advance at a breakneck pace, the outsourcing industry that has been the backbone of the country’s economy is feeling the pressure. The experiences of Filipino […]

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